If a customer sends in an overpayment, the overpayment will be placed on the customer account and be applied towards the next invoice.
When an account is placed on seasonal hold any credit that is on the account, due to an advanced payment, will remain on the account and be applied towards the next invoice, when the account comes off seasonal hold.
If an account is closed by a customer, any credit left on the account due to advanced payments will be refunded to the customer. If the customer has a credit card on file that is used for payment, the refund will be placed on the credit card. If the customer pays by check or the on-line payment system, a refund check will be mailed to the customer. All refunds will be given within 30 days of the last service, if we are able to retrieve the trash and/or recycling receptacles from the service address.
If a customer calls to make a service change that creates a credit on the account, the credit will remain on the account and be applied to the next invoice for the customer.